This article explains how to collect a log using the Console. A log is useful when something goes wrong with an application — for example, it stops responding or something disappears — but it doesn't quit unexpectedly.
1. Quit Pixelmator Pro
If Pixelmator Pro is open, quit the application. To do that, choose Pixelmator Pro > Quit Pixelmator Pro from the menu bar at the top of your screen.
2. Open Spotlight
To open Spotlight, click the magnifying glass icon in the upper-right corner of the menu bar, or press Command-Space from any app.
3. Find the Console
After opening Spotlight, type the word 'Console' and press the Return key.
4. Find Pixelmator Pro logs in the Console.
In the upper-right corner of the Console, type the words 'Pixelmator Pro' into the search field and press the Return key.
5. Start recording the Console log.
Click Run in the toolbar at the top of the Console window.
6. Open Pixelmator Pro and reproduce the issue.
Once you've started collecting the log in Console, open Pixelmator Pro and go through the steps that previously caused the issue to occur.
7. Select the logs.
Click 'Pause' to stop collecting the log. Click the first result to select it. Then, choose Edit > Select All, and Edit > Copy.
8. Paste the logs into a text file
Open the TextEdit app and paste the logs into a text file. Save the file.
9. Send the logs to us
Once you have saved the logs, email the TextEdit file to us at support@pixelmator.com along with any other relevant information, such as a crash report.