Think you've found a bug? Here are a few things you can do to help us fix it as quickly as possible.
1. Share your iOS device specs and version of Pixelmator with us
Some issues are specific to particular iOS device models and versions of Pixelmator for iOS, so we need this information to make it easier for us to find out what's causing an issue.
Click here to learn how to share your iOS device specs and version of Pixelmator with us.
2. Send us a sample document or image
To fix an issue, we almost always need to reproduce it. For that reason, it really helps if you can send us the file in which you're seeing a particular issue.
Click here to learn how to send us documents and other files.
3. Tell us about your workflow
Any specific steps that make the bug appear are always a big help. If you're not sure of the specific steps, just let us know what tools or features you're using to edit and how you typically use them. If you're able to consistently reproduce the issue, you can also make a screen recording of it.
You can learn how to record your screen here and how to send us the recording here.
4. Find and share a crash report
If Pixelmator for iOS quits unexpectedly, it creates a report of this event on your device. Crash reports can provide us with some valuable information about what made Pixelmator quit unexpectedly and give us clues as to how we can prevent that from happening in the future. The Pixelmator Team doesn't collect any data from your iOS devices, so if you'd like us to take a look at any crash report, file, or image, you should send it to us directly.
Click here to learn how to find a crash report.